Returns Policy

Thank you for shopping with FEYRE. I take pride in creating high-quality handmade jewellery and providing excellent customer service. If you are not completely satisfied with your purchase, I’m here to help.

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving it. Once you have notified me that you wish to cancel, you have a further 14 days to return the item to me.

To be eligible for a return, your item must:

● Be unused and unworn.

● Be returned in its original condition and packaging.

Please note that the customer is responsible for the cost of returning an item unless it is faulty or I have made an error with the order.

The following items cannot be returned unless they are faulty:

● Earrings (for hygiene reasons).

● Custom or personalised orders.

● Items marked as Final Sale.

Once I receive your returned item, I will inspect it and notify you once your refund has been approved.

If your return is approved, a refund for the item price will be processed to your original payment method.

Original shipping costs are non-refundable.

Please allow your card provider or payment service time to process your refund.

If your item has been handled beyond what is necessary to inspect it, I may make a deduction from your refund to reflect any loss in value, as permitted under UK consumer law.

I am happy to exchange eligible items, subject to availability. If there is a price difference between items, I will either invoice or refund the difference as appropriate.

If your item arrives damaged, is faulty, or you believe it has developed a fault, please contact me as soon as reasonably possible so I can resolve the issue.

I may ask for photographs or further information to help assess the problem and arrange a repair, replacement or refund where appropriate.

If an order is returned to me because the delivery address provided was incorrect or incomplete, the parcel was not collected from the delivery service, or delivery was refused, I will contact you once it has been returned.

You can choose to:

● Have your order resent by paying the additional shipping cost, or

● Receive a refund for the items only. Original shipping costs are non-refundable. If your order qualified for free shipping, the actual postage cost incurred by me will be deducted from your refund.

Please check your delivery address carefully before placing your order. I cannot accept responsibility for delays or returns caused by incorrect address details supplied at checkout.

Unless your item is faulty or I have made an error with your order, you are responsible for the cost of returning your item.

Original shipping costs are non-refundable, and the cost of return shipping will not be covered by FEYRE.

I recommend using a tracked postal service when returning items, as I cannot accept responsibility for returns lost or damaged in transit.

I accept returns from international customers under the same eligibility requirements as UK orders.

Customers are responsible for the cost of returning items from outside the UK unless the item is faulty or I have made an error with the order.

International shipping costs include any applicable duties and taxes required for delivery where these are collected upfront at checkout. These charges are non-refundable.

If an international parcel is returned to me due to refusal of delivery, an incorrect address, or failure to collect the parcel, it will be treated as an undeliverable parcel.

Original shipping costs are non-refundable, and any return costs incurred may be deducted from your refund where permitted by law.

If you have any questions about returns or exchanges, please contact me at:

jewellerybylisha@gmail.com

Policy Changes

I reserve the right to update this Returns Policy at any time. Any changes will be published on this page.

Your Statutory Rights

Nothing in this Returns Policy affects your statutory rights under UK consumer law.

Thank you for supporting FEYRE. I truly appreciate your support.