Returns Policy

Thank you for shopping at Jewellery by Lisha We take pride in providing high-quality products and excellent customer service. If for any reason you are not entirely satisfied with your purchase, we’re here to help.

Returns

If you are not completely satisfied with your order you can return any or all items to us for a full refund or exchange (excluding postage & packaging charges) within 14 days to FEYRE.   

Earrings and custom orders are non returnable unless faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it  


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at jewellerybylisha@gmail.com

Exchanges

We can offer exchanges to the same amount of the item you ordered or any difference to price we can sorted out. 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately so we can resolve the issue. We may require photos or additional information to process your request efficiently.

Custom or Personalised Orders

Please note that custom or personalised orders are not eligible for return unless they arrive damaged or defective.

Final Sale Items

Items marked as final sale are not eligible for return.

Policy Changes

We reserve the right to update our returns policy at any time. Any changes will be posted on this page.

By making a purchase with us, you agree to abide by our returns policy.

Thank you for supporting Jewellery by Lisha. We appreciate your business!